Do you have a question for us?

Speech bubble with "Ask us a question" in black text on a pink/yellow background

Is there a burning question you have always wanted to ask us? 

Perhaps you’d like to know something about the way we run our services, or how we spend your Council Tax? 

Ask us below and we will answer as many as we can.

Please note you will need to add your email and a screen name to submit your question. This is to help create a safe online environment for people to share their views

loader image
Didn't receive confirmation?
Seems like you are already registered, please provide the password. Forgot your password? Create a new one now.
  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Interesting conversation today with my friend in Shropshire about green bins. Was telling her I will be charged £50 and service not year round. She tells me in Shropshire she doesn’t pay for her green bin collection AND had year round service. Why is the service so different in Powys

    AJ asked 18 days ago

    Garden waste collections are a service for which local authorities can make a charge and ours are in line with a number of other Councils in Wales. In these challenging financial times, it is important that we do cover our costs when providing these collections as not to do so would affect the provision of other Council services. There are authorities that do still provide this service free of charge, but many of these are now considering introducing charges, including our neighbours Shropshire and Herefordshire.

    Providing a service all year round would add additional cost which would need to be passed onto the customer. At the end of the season the amount of garden waste collected dramatically reduces which means running vehicles that are collecting very little material. The Household Waste Recycling Centres are open all year round and do provide somewhere for residents to take their garden waste over the winter period should they need to.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Why are you selling Gwynn Barn, Leighton without going to the public and going to a private buyer. Surely a council is working for the public and should be seeking the best possible offer… Very underhand

    asked 4 months ago

    The Council received an unsolicited confidential offer to buy the property. In response, the Council obtained a market valuation for the property from a nationally recognised firm of professional valuers and was therefore able to assess that the offer was significantly above the market value of the property as identified by the independent valuer.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    What is Powys Council doing to help people switch to a greener heating and energy supply? Your website only seems to provide fairly basic and generic advice, and there is nowhere to go to get specific advice on how to retrofit the various solutions on offer, or whether they are even suitable for the type of houses we live in. Unless bodies like councils are proactive in helping households, we will never meet the targets required to reduce our carbon emissions in time.

    LBailey asked 5 months ago

    Thank you for your query.

    Powys County Council has developed the following page on its website to house a range of trusted and relevant information around domestic energy saving and fuel poverty. You can find this here https://en.powys.gov.uk/article/13332/Household-energy-advice

    In addition to this, there is also an innovative Energy Saving Scheme in Powys designed to address fuel poverty and reduce carbon emissions by adopting a 'whole house' approach and solution. You can find more information regarding this here https://en.powys.gov.uk/article/14595/Powys-Energy-Saving-Scheme-ECO4-Flex

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Fundamentally this is about one aspect of the buses that ply their way between Hereford, Hay and Brecon. There is the T14 which is fundamentally the Brecon and Hereford calling at Hay and Talgarth and places on route. Then there is the T4 which runs between Cardiff and Newtown calling at Brecon and Landrindod. The T4 and T14 share the route until Pontybat where the T4 goes north to Newtown and the T14 heads to Hereford. Both routes are useful to travellers providing they are not returning the same day. The T14 by the way has no Sunday service at all. This is annoying as it is but I will give you an example. I live in Talgarth / Hay but for me the first bus the T14 into Brecon gets to Brecon about 10.56. If your intention is to go to Llandrindod it is hopeful to meet the outgoing T4 at Felin Fach not Brecon. However it seems a poor arrangement and the connection can be missed. This luck prevails and you get to Llandrindod about an hour plus later as it has gone mid day. Eat the sandwich time and you check for the bus return, not bad you might think, a look in the museum, very interesting and look about the town? Meet a friend ?. A nice few hours to be had then you get on the bus home. However the last bus to Hereford which includes Hay and Talgarth from Brecon is 16.00. The bus T4 dumps you off at Pontybat. So in effect you stranded. I am told there is a T4 heading back from Cardiff through Brecon and takes you as far as Three Cocks OK if you live in Talgarth but Hay for there is no connection. AND to Three Cocks via Talgarth you have to wait 3 or 4 hours. We have no meaningful regular bus connection via Hay to Llandrindod and safe return. I have footed it to Talgarth once or twice when I was able but to Hay it is a no no. We cannot even visit our Powys County Council main offices. We need a pick up bus between Pontybat and Hay as a fill in when

    asked 5 months ago

    Thank you for your comments. We have passed them on to the responsible service. If you wish to make a complaint, please email wales@bususers.org or buses@powys.gov.uk  

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Why does it take so long to adapt to property for disabled people? You do not have house in stock for disabled people so they have to adapt what they’re given which can take months or years. I was offered a property in March 5 months nothings happened. It’s not good enough you should treat disabled people better. when I was offered a property in 2016, telling them what I needed they gave me the wrong house over eight years. They’ve refused to adapt it and said I have to move I’ve done that and now five months no adaptions are taking place in my new house is it going to be months is it going to be years, in the meantime you’re not getting rent for the property and the property could deteriorate further get your act together please

    Anonymous asked 8 months ago

    Thank you for this enquiry about housing disability adaptations.

    Unfortunately, without details, the Council is unable to respond to specific situations. If you would like to discuss your individual circumstances, please contact Housing via,

    The Council does not currently have enough adapted homes to meet the level of demand for them. However, there is a programme of new build properties adding to the total number of homes owned and let by the Council, all new properties comply with the current building regulations and a ‘Lifetime Homes’ standard. This includes, but is not limited to, level access, wider doors and corridors, provision for potential vertical lifts, and a downstairs wet-room in all properties.

    In respect of existing homes, Housing Services is able to adapt general needs homes if that is the only option available to meet a householder’s needs. We work with the household, and any specialists who are providing support, to consider alternative solutions, which may include a move to a different house that is better suited to their needs.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Why are the purple bags for waste not available in tescos at say £2.99

    Jonathanwestgate asked 8 months ago

    The Council operates a system of collecting recyclable material (paper and card, plastics and cans, glass bottles and jars, and food) every week with containers supplied by the Council.  There is no limit to the amount of containers that can be put out by each household each week. 

    In order to maximise recycling, residual waste is collected every three weeks in either a wheeled bin or where properties are unable to accommodate a bin, a free allocation of three purple sacks per collection (delivered annually) which is the equivalent capacity to the wheeled bin.  The bags are purple and Powys branded so that the collection crews know that they are official Council bags.  They are instructed to not collect residual waste if it is not contained within the wheeled bin or in these branded purple sacks. 

    The majority of households are able to manage by recycling as much as they can weekly, but we are able to collect additional residual waste if it is placed in purple sacks purchased from the Council.  The cost of these bags covers the additional cost of collecting and this is why they can only be purchased from the Council.  We do not encourage residents to purchase these bags as it is a much better option environmentally to use the weekly recycling service.  This also helps us to reach the stringent statutory Welsh Government recycling targets.  If residents are struggling with their residual capacity we would urge them to look at our website for recycling guidance or contact us so that one of our Awareness Advisors can get in touch.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    why is the grass in wills view norton presteigne not being cut asit seems to get cut in presteigne itself.?

    mr b white asked 8 months ago

    The area of grass in Wills View, Norton is on the council's urban grass verge cutting schedule, which consists of a safety cut in May and July, with a full cut in September. This is the same for every town and village throughout Powys.

    Presteigne and Norton urban grass verges are cut by the same contractor and usually on the same day.

    Wills View is a highway grass verge, however there may be council housing estates in the area which do get more grass cuts. If you feel an area has been missed or cut to a poor standard, we suggest reporting this to our Highways team via the council’s website.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Could towns without short-stay car parks please have the 1-hour parking option returned? This is a barrier to trade in the town. Visitors see the £2.50 charge for 2 hours and decline to stop in the town. Especially, if they were only stopping for a coffee, or popping into a shop. The larger towns tend to have short-stay car parks as well as long-stay, so this isn't so much of an issue for them. This could kill what little trade many smaller towns have.

    Alison asked 8 months ago

    We are aware of the concerns from different people and have much sympathy with the arguments you have put here. In response we are planning a full car park review across Powys in the autumn. We cannot look at one town in isolation, we must address the challenges set for us as your local authority for everyone and ensure we can deliver the services we need to.  

    We are under extreme pressure currently to deliver and manage services against difficult odds and this will continue in 2024. We have not increased car parking charges for over 3 years and continue to need to raise funds to maintain and support the facilities and services we provide for the users of the car parks. Fees for longer stays and permits have not been increased to help those who work and spend more time in our centres. 

    The charges were recommended as part of the Council’s requirement to set a balanced budget for 2023-24 and were approved by the councillors at the Full Council meeting on the 23 February 2023, see Agenda for County Council on Thursday, 23rd February, 2023, 10.30 am Cyngor Sir Powys County Council (moderngov.co.uk)

    The service was targeted with achieving an additional £50k income from car parks in 2023/24 as part of the Finance Resource Model for 2023/24. Savings targets help the council to minimise council tax increases to Powys residents and helps the council fund budget pressure areas. We aimed to ensure budgets are assigned to areas most in need to provide services across the Authority. Every aspect of our service delivery was tasked with making savings including revenue from car parks.  

    As mentioned a review of all the car parks across Powys will be undertaken in the autumn and will report back to the council in 2024.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Why have you recently increased the parking charge at the Groe car park, Builth Wells? In these financially difficult times, this will surely have a major effect on footfall for all the small businesses on Builth High Street. The charge has increased by 150%, from £1 to £2.50 and customers will no longer just pop into town. It’s extremely damaging to local trade.

    Lisa asked 9 months ago

    We are aware of the concerns from different people in Builth Wells and have much sympathy with the arguments you have put here. In response we are planning a full car park review across Powys in the autumn.  To respond to your request to provide more short stay spaces, there are approximately 32 free, one hour parking bays within the town. We cannot look at Builth Wells in isolation, we must address the challenges set for us as your local authority for everyone and ensure we can deliver the services we need to.  

    We are under extreme pressure currently to deliver and manage services against difficult odds and this will continue in 2024. We have not increased car parking charges for over 3 years and continue to need to raise funds to maintain and support the facilities and services we provide for the users of the car parks. Fees for longer stays and permits have not been increased to help those who work and spend more time in our centres.

    The charges were recommended as part of the Council’s requirement to set a balanced budget for 2023-24 and were approved by the councillors at the Full Council meeting on the 23 February 2023, see Agenda for County Council on Thursday, 23rd February, 2023, 10.30 am Cyngor Sir Powys County Council (moderngov.co.uk).

    The service was targeted with achieving an additional £50k income from car parks in 2023/24 as part of the Finance Resource Model for 2023/24. Savings targets help the council to minimise council tax increases to Powys residents and helps the council fund budget pressure areas. We aimed to ensure budgets are assigned to areas most in need to provide services across the Authority. Every aspect of our service delivery was tasked with making savings including revenue from car parks.  

    As mentioned a review of all the car parks across Powys will be undertaken in the autumn and will report back to the council in 2024.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Why does the Llandrindod Household Waste Recycling Centre open less hours on a weekend when more people require the service? I would propose longer hours on a weekend than in the week, particular from April-October during grass cutting season (I am aware of the kerbside service).

    Sid asked 9 months ago

    The planning consents for some of our recycling centres stipulate the hours that we can be open to the public, including weekends. While these do vary slightly between sites, for uniformity, we have set the operating hours the same across all five sites in Powys. The Sunday opening hours at our facilities also mirror the Sunday supermarket shopping hours.

    While weekend operating hours are slightly less than weekdays, there is still sufficient time to access the recycling centres across the two days.